Your primary contact

Start here — your NSO knows your service
ST
Your Network Support Officer
Sarah Thomas
Sydney metro region · your first point of contact for anything about your service
Email Sarah

Not sure who to ask? Sarah can always point you to the right person. For a specific area, the contacts below reach the relevant MOW NSW team directly.

Contacts by enquiry type

Reach the right MOW NSW team through the portal
Compliance & reporting
LO
Leesa O'Keefe
Member Training & Communication
Funding & grants
LT
Liza Torres
Corporate Services Officer (Finance)
HR & volunteers
SD
Sue Dryden
Engagement & Communications Coordinator
Brand, comms & nutrition
LR
Louie Radburnd
Marketing and Fundraising Manager · Nutrition & Quality
Technical / portal access
RS
Rezwan Sarker
Administration Officer / IT Liaison
Escalations & leadership
CL
Claudia
Chief Executive Officer
Call us directly
☎
1300 679 669
7:30am–4:00pm weekdays
Call now

Ask for Help

Log a request and it routes to the right person
Thanks — your request has been logged and routed to the relevant team (and copied to your NSO). Nothing is actually sent.

Frequently asked questions

How long does it take to hear back on a support request?
Your NSO aims to respond within one business day. Urgent compliance issues are flagged for same-day response.
What counts as an issue that should be escalated?
Anything with a client safety, funding, or legal compliance dimension should go straight to your NSO rather than waiting in the general queue.
Can I update my Network Support Officer contact details myself?
Your assigned NSO is set by MOW NSW based on your region. If you believe it's incorrect, use the Ask for Help form and select "Technical / portal access".

Start or transition a service

Thinking about starting a new Meals on Wheels service, or transitioning leadership of an existing one? There's a dedicated pathway and checklist for that.

View the service transition guide