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Police check guidance
Step-by-step process for volunteer and staff police checks, including renewal timing.
v2.1 · Updated Jun 2026 · HR, Volunteers
Every volunteer and staff member with unsupervised client contact needs a current national police check (and a Working With Children Check where the role involves under-18s). This guide walks through who needs one, how to lodge it, and how to track renewal.
Renewal cycles and accepted check types can change — confirm current NSW and Commonwealth requirements with MOW NSW compliance before relying on this as final guidance.
Browse all HR resources →AGM document templates
Notice of meeting, minutes template and standard resolutions.
v3.0 · Updated Mar 2026 · Governance
The full set of corporate templates for running a compliant AGM. Download the ones you need for this year's meeting.
These buttons don't download real files yet. In the finished build each links to the current file in the Kentico media library.
Browse all Governance resources →Grant acquittal checklist
What to include, common rejection reasons, and submission timing.
v1.0 · Updated May 2026 · Finance, Funding
Checklist for acquitting a grant correctly the first time: matching spend to the approved budget, keeping receipts, and submitting on time.
Related grant opportunities (example only)
Illustrative example only, not live-sourced data. This popup doesn't pull real current grant listings — check grants.nsw.gov.au and business.gov.au (or your NSO) for what's actually open right now before this is wired up to a real feed.
Browse all Finance resources →Insurance and risk register template
Standard cover checklist and a template for logging and reviewing service risks.
v1.0 · Updated 2026 · Risk, Governance
A checklist of the cover types most MOW NSW services need (public liability, volunteer accident, vehicle), plus a simple risk register template for logging and reviewing risks at committee meetings.
Confirm current cover requirements and minimums with MOW NSW before relying on this as final guidance.
Browse all Risk resources →Volunteer expense reimbursement policy
What can be reimbursed, claim process, and a simple claim form template.
v1.0 · Updated 2026 · HR, Volunteers
A standard policy covering what volunteer expenses (fuel, parking, incidental costs) your service can reimburse, and a simple claim form so volunteers aren't out of pocket.
Confirm current reimbursement rates with your treasurer before adopting this policy.
Browse all Volunteers resources →Support at Home reporting update
New reporting fields required from next quarter, with a walkthrough of each field.
v1.4 · Due 18 Jul 2026 · Action required
From 1 August, member services need to report client co-contribution data as a separate line item rather than bundled with the total. This affects your monthly CHSP report, not your annual acquittal.
See News for the full plain-English summary and advocacy context.
Browse all Reform resources →APD annual meal review guidance
What the mandatory dietitian review covers and how to prepare for it.
v1.0 · Updated Jul 2026 · Aged care, Quality
The mandatory Accredited Practising Dietitian review checks your menu meets nutrition standards for the client group you serve. This guide covers what the reviewer looks at and how to prepare.
Confirm current review frequency and requirements under the Aged Care Act 2024 with your NSO.
Browse all Aged care resources →Quality Standards self-assessment tool
Covers all seven strengthened Quality Standards with a simple self-rating scale.
v1.0 · Updated Jun 2026 · Quality, Reporting
A simple self-rating scale (Not started / In progress / Meeting / Exceeding) against each of the seven strengthened Quality Standards, so you can see gaps before an external review does.
The interactive rating tool isn't built yet, this shows the structure it will follow.
Browse all Quality resources →SIRS incident reporting guide
What counts as a reportable incident under SIRS, and how to lodge it on time.
v1.0 · Updated 2026 · SIRS, Reporting
A walkthrough of what counts as a reportable incident under the Serious Incident Response Scheme, who to notify, and the reporting timeframes you need to meet.
Confirm current SIRS thresholds and timeframes with MOW NSW compliance before relying on this as final guidance.
Browse all SIRS resources →Provider obligations checklist
A plain-English summary of your core obligations as an aged care provider.
v1.0 · Updated 2026 · Aged care, Reporting
A plain-English checklist of your core obligations as a registered aged care provider under the Aged Care Act 2024, so nothing slips through unnoticed.
Confirm your service's current obligations with your NSO before relying on this as final guidance.
Browse all Aged care resources →Client intake and referral form
Standard intake template covering My Aged Care referral details.
v2.0 · Updated Feb 2026 · Clients, Referrals
Standard intake template that captures everything you need from a My Aged Care referral before the first delivery.
The fillable form isn't wired up yet.
Browse all Clients resources →Welfare check and incident reporting guide
When to escalate, who to notify, and how to log an incident correctly.
v1.2 · Updated Apr 2026 · Safety, Delivery
What a volunteer should do if a client doesn't answer, seems unwell, or something's clearly wrong — and how to log it properly afterwards.
Anything with a client safety dimension should always go to your coordinator or NSO directly, not wait for the next scheduled check-in.
Browse all Safety resources →Nutrition and menu planning guide
Meeting nutrition standards across a menu cycle, including texture-modified diets.
v1.0 · Updated 2026 · Nutrition
How to plan a menu cycle that meets nutrition standards for the client group you serve, including how to build in texture-modified and special diet options from the start.
See Comply for the mandatory APD annual meal review.
Browse all Nutrition resources →Referral pathway map
Where referrals come from and how they flow through to a first delivery.
v1.0 · Updated 2026 · Referrals
A simple map of where referrals come from — My Aged Care, self-referral, hospital discharge, family — and how each flows through to intake and a first delivery.
Pathway details vary by region, confirm current My Aged Care processes with your NSO.
Browse all Referrals resources →Vehicle and delivery safety checklist
Pre-delivery vehicle checks and safe driving practices for volunteer drivers.
v1.0 · Updated 2026 · Safety, Delivery
A pre-delivery checklist for volunteer drivers: vehicle condition, load securing, and safe practices for getting in and out of vehicles at each stop.
Confirm current vehicle and WHS requirements with your NSO.
Browse all Safety resources →